Privacy Policy and EU General Data Protection Regulation GDPR


Accent Networks Limited is committed to ensuring that your privacy is protected. It understands and complies with all legal obligations regarding data protection including the EU General Data Protection Regulations (GDPR).

Our Commitment

Accent Networks will only collect data about you that is relevant and necessary Your data will only be held on secure systems that adhere to compliance standards Your data will only be accessed by those who need it and only for legitimate business purposes. We will only share your data with a third party when we need to fulfil our service commitments to you through a third party or when required to by law. We will never sell your data to a third party.
What information we collect:

We may collect the following information for business purposes:

Name address contact information including email address How do we collect data?

We may collect information about you in the following ways:

Passive – where you give us information on our website, by email, call or by meeting with us, or through interaction with us on social media. Proactive – this is data about you that we may hold from referrals, resellers or proactive marketing activity.

What we use the information for:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. To provide you with the products and services you require. From time to time, we may send promotional emails about products or services, or other information which we think you may find interesting using the email address or via social media Security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Data is stored in both local & cloud hosted locations. Only authorised users can access these systems.

Call Recordings

All telephone calls may be recorded. We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of performing the services we offer to our clients, quality assurance, training, fraud prevention, regulatory compliance and to record evidence of business exchange.

Cookies

Cookies are used on our website to allow us to analyse web traffic and to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information:

You can send us an email to info@accentnetworks.co.uk to request opt out, view, export or delete your data.

If you believe any information we are holding on you is incorrect or incomplete, please email us and we will promptly correct.